In our last Community Networks email on 12 February, we informed you of work taking place to resolve some issues on our website. These issues are concerned with how local events and services are pulled from the Portal onto groups' pages on the main website, which is done by an automatic update that runs every evening.
Unfortunately, delays from our developers mean these issues are yet to be resolved.
We understand how frustrating this news will be and we’re working hard to get a clear timeframe for when the work will be completed. We’ll update you again once our developers have confirmed when this will be.
What are these issues?
Issues to be worked through include:
Making sure when a local group is removed its associated events no longer appear on the website
Making sure events deactivated in the portal don't appear on the website
An error that means multiple versions of the same event are appearing on some group pages
Whether the support search: https://www.mssociety.org.uk/care-and-support/services-listing-page can default to show results within the closest distance (right now users have to apply the distance sort themselves using the sort drop down option)
Making sure all new events are published in the evening update
If there are any other issues with group pages not in this list, please let [email protected] know.
For example, if a group isn't appearing after a postcode search, even after allowing for distance sort, it could mean we need to update the group's location on the website. This is something we can do without development.
What else is happening?
We appreciate how important it is that you’re able to promote your group’s services and activities to new and existing members. As previously communicated, we’re currently working on a brand-new online experience for our MS community, as part of the changes to membership. This new experience will make it easier for people to find information and services and sign up to local groups. We’ll be in touch with more information on this soon!
Apologies for the inconvenience in the meantime and thank you for your patience. Please rest assured we’re working hard to resolve existing issues as quickly as possible.
If you have any questions, please contact [email protected].
